FAQ

We provide services to all uninsured persons regardless of race, color, religion, gender, sexual preference, national origin or immigration status. We also provide services to the underinsured, such as those with very high and unaffordable deductibles or exhausted benefits. Primarily, we serve adults, but also offer limited services to pediatric patients.

Place of Hope Clinic is a charitable medical clinic providing quality healthcare services at discounted fees. We do not receive any federal or state funding to operate our clinic; therefore we charge reduced fees to help cover a portion of our expenses. Historically, patients pay a fraction of the actual cost of providing care during an appointment.

Every medical appointment is $30 each visit. Lab work, if applicable, is additional cost ranging from $15 – $70+ depending on the type of labs that need to be complete. Dental care services are based on a sliding scale fee depending on your income. Your unique medical or dental condition may require a laboratory, surgical, or other diagnostic services which could cost more. Our fees are available for your review at the Place of Hope Clinic. All applicable fees are due at the time of service. We do not offer payment plans.

We accept cash, credit and debit payments. We do not accept checks of any kind, and we do not barter for services or offer payment plans.

Requirement: All patients should present a photo ID and proof of income at the first visit. We are not obligated to provide care to anyone who is not willing to provide us with the required documentation.

• Driver’s licenses or other state photo identity cards issued by a Department of Motor Vehicles
• U.S. passport
• A foreign government-issued passport or Consulate ID
• Current student ID
• U.S. military ID
• Permanent resident card
• Border crossing card
• Native American tribal photo ID

Acceptable forms of documentation of income include at least one of the following:

• Last year’s income tax return
• Last two pay stubs
• Last two month’s banking statements
• Department of Labor documentation about unemployment compensation benefits
• Employer income verification letter on company letterhead with wages listed
• Formal letters (on letterhead and signed, no photocopies) from public assistance agencies confirming income status

If you do not provide at least a 24-hour notice of cancellation before your scheduled appointment, you will be charged a $20 no-show fee. This fee must be paid before new appointments can be made.

Healthcare services are generally arranged by appointment but walk-ins may be accommodated if our schedule permits. You may experience a wait if you arrive without an appointment. All dental and counseling appointments are by appointment only.

Our medical and dental volunteer staff includes physicians, physician assistants, nurse practitioners, registered nurses, and dental and nursing students. All of our medical professional volunteers are GA licensed medical professionals and approved through the state of GA.

You ask you to bring your own interpreter (this can be a family member, friend, and/or professional interpreter). We do have interpreters available from time to time, but cannot guarantee an interpreter will be available for you at each visit. If you require an interpreter and do not bring one, you may be charged a $10 interpretation service fee if we have available an interpreter fluent in your native language.

We provide many prescription medications at Place of Hope Clinic. If we do not carry the medications you need, we prescribe generic medications at a local retail store, so costs can be low-cost for you.

We only refill medication that has been prescribed at our clinic. You must see a physician to get a refill on your medications (30 – 60 days worth of medication). You must notify us of your need for a prescription refill at least two (2) weeks before you run out of medications, please visit us at our clinic.

Although we strive to be on schedule, many patients require more time with the provider than expected. Your time with the provider will last as long as it takes to reach a thorough understanding of your health status and determine an appropriate care plan.

Place of Hope Clinic is not an urgent care or emergency care facility. We provide routine medical services only. For this reason, we do not provide after-hours services or physician on-call response. If you call after hours, please leave a message in the appropriate voicemail and you will receive a return call the following business day (Sunday or Wednesday). If you believe you have a medical emergency, you should go immediately to the nearest hospital emergency room.

Place of Hope Clinic

5405 Jonesboro Road, Lake City, GA 30260

Phone: 678-793-9335

Email: info@placeofhopega.org

Sundays 12 pm – 3 pm

Wednesdays 5 pm – 8 pm